Senior IT Service Desk Associate - MySQL Specialist

Conduent · 📍 Bali, Indonesia (Remote options for Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Conduent is seeking a highly skilled and experienced Senior IT Service Desk Associate with a specialization in MySQL to join our team in Bali. This role offers a unique opportunity to work in a dynamic and innovative environment, providing excellent support to our clients and internal teams. The ideal candidate will have a strong background in IT service management, with a focus on MySQL databases, and be able to work both independently and as part of a team.

📋 Tanggung Jawab Pekerjaan

Provide level 1 and 2 technical support for MySQL databases and related systems.,Troubleshoot and resolve technical issues reported by users and other teams.,Document and maintain accurate records of all incidents and service requests.,Monitor system performance and proactively identify and address potential issues.,Collaborate with development teams to implement and maintain MySQL database solutions.,Provide training and guidance to junior staff on IT service management best practices.,Ensure compliance with IT policies, procedures, and security standards.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in IT service desk or support roles.,Strong knowledge of MySQL databases, including installation, configuration, and optimization.,Experience with ITIL processes and best practices.,Proficiency in scripting languages such as Python, Perl, or Bash.,Strong problem-solving and analytical skills.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

MySQLITILIT service managementScripting languages (PythonPerlBash)Problem-solvingAnalytical skillsCommunication skills
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