IT Specialist Assistant - Technical Support & Systems Maintenance

Are you a tech-savvy professional looking to kickstart or advance your career in IT support? Our client, a dynamic organization in Jakarta Raya, is seeking a motivated IT Specialist Assistant to join their team on a contract basis. This role offers a unique opportunity to work with cutting-edge technology and a diverse team, while also providing a pathway to grow into a full-time IT Specialist role. In this position, you'll be responsible for providing technical support to end-users, maintaining and troubleshooting IT systems, and ensuring the smooth operation of our company's technology infrastructure.

At Private Advertiser, we pride ourselves on fostering a collaborative and innovative work environment. As an IT Specialist Assistant, you'll have the chance to work on a variety of projects, utilizing tools like ServiceNow, Jira, and Microsoft Office 365. This role is ideal for someone with 2-4 years of experience in IT support or a related field, who is eager to learn and grow in a supportive team setting.

Join us and be part of a team that values your expertise and commitment to delivering exceptional service. We offer a competitive salary and the potential for career advancement within our organization.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to end-users, including troubleshooting hardware and software issues
• Maintain and update IT systems, including servers, workstations, and network infrastructure
• Monitor system performance and proactively identify and resolve issues
• Document and track IT incidents, changes, and problems using tools like ServiceNow and Jira
• Collaborate with the IT team to implement and support new technologies and systems
• Assist in the planning, execution, and documentation of IT projects
• Stay up-to-date with the latest industry trends and best practices in IT support
• Ensure compliance with IT policies, procedures, and security best practices

🎓 Kualifikasi & Syarat

• 2-4 years of experience in IT support or a related field
• Strong technical skills in hardware, software, and network troubleshooting
• Familiarity with ITIL framework and best practices
• Experience with ServiceNow, Jira, and Microsoft Office 365 is a plus
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Proactive and detail-oriented approach to work

🛠️ Keahlian

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